Our work is dedicated to the prosperity of our clients!
Our experienced professionals are dedicated to provide complete and accurate services to our worldwide customers at a lower possible cost and turnaround time. Our team works very hard to meet or exceed client's expectation.
Inbound Services
Answering Service Well qualified team of professionals takes the messages on behalf of your company and provides the information quickly. The 24/7/365 service is excellent for answering calls any time and obtaining information from the caller. The received calls are processed by live operators who obtain the callers name, address if necessary, phone number and a brief message.
Customer Service Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.
Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
If you’re a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue.
How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; “You will be judged by what you do, not what you say.”
I know this verges on the kind of statement that’s often seen on a sampler, but providing good customer service IS a simple thing. If you truly want to have good customer service, all you have to do is ensure that your business consistently does these things.
Inquiry Handling The information center offers all the information required for the customer to have a thorough understanding of products or services. Its purpose is to double-check the delivery of information and qualify customers based on a proposed segmentation and customers' actual needs. Using the process of inquiry handling, the inbound call centers deliver complete program development, from needs consultation to ROI.
Inquiry Handling is done through:
Telephone Response
Handling Information Requests
Website Response
Multi-language Voice Response Fulfillment
Email Response
Dealer, Agent or Distributor Locator
Technical Support Service At NomiBPO technical support outsourcing is evolving from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic call center technical support outsourcing, both onsite and offshore. Industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.
Toll Free Services The inbound toll free service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online. The inbound call centers provide massive inbound call handling capabilities with 24-hour live response.
Help Desk Support We offer a live help desk service and answering service. Eliminate the need for multiple secretaries in your office. Save on costs. Let our team take care of answering your phones. We can integrate our service flawlessly with your office.
